At Taxis Espot, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal information you provide when you use our services or visit our website.
1. Data controller
- Controller: Taxis Espot
- Address: [Full company address]
- Contact email: [email de contacto para privacidad]
- Phone: [contact number]
2. Data we collect
We may collect and process the following personal data:
- Identification data: first name, last name(s).
- Contact details: phone number, email address, pick-up address and destination.
- Payment details for online bookings (we never store full card details).
- Browsing data: IP address, cookies, device type, and browser.
3. Purpose of processing
We use your data to:
- Manage taxi booking requests and provide the contracted service.
- Handle enquiries and requests for information.
- Send service-related communications (confirmations, pick-up notices, etc.).
- Improve the website browsing experience through cookies.
4. Legal basis
Data processing is based on:
- The performance of a contract or the provision of a requested service.
- The user’s consent for marketing communications or the use of non-essential cookies.
- Compliance with legal obligations.
5. Data retention
We will retain personal data only for as long as necessary to fulfil the purpose for which it was collected and to address any potential legal liabilities.
6. Disclosure of data to third parties
We will not share your personal data with third parties except where there is a legal obligation or where it is necessary to provide the service (for example, technology or transport providers acting as data processors, with whom we have confidentiality agreements).
7. Users’ rights
As a user, you have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request the deletion of your data when it is no longer necessary.
- Restrict or object to the processing of your data.
- Request data portability to another provider.
To exercise these rights, send a written request along with a copy of your ID document to:
Email: [email de privacidad]
If you believe your data protection rights have been violated, you can file a complaint with the Spanish Data Protection Agency (AEPD).
8. Cookies
Our website uses first- and third-party cookies to improve the browsing experience and analyse traffic. For more information, see our Cookie Policy.
9. Security
We apply technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
10. Changes to the privacy policy
Taxis Espot reserves the right to modify this policy to adapt to regulatory changes or improvements to our services. If changes are made, users will be informed on the website.
